Refund policy

Return and Refund Policy

Effective Date: 1 January 2025

Welcome to Reeka! We are dedicated to providing high-quality clothing tailored for teachers and the IPG community across Malaysia. Your satisfaction is our priority, and we strive to ensure that your shopping experience is seamless. Please read our return and refund policy carefully.

 

1. Eligibility for Returns

At Reeka, we accept returns under the following conditions:

- Time Frame: Returns must be initiated within 14 days of receiving your order.
- Condition of Items: Items must be unworn, unwashed, and in their original condition with tags attached.
- Exclusions: Sale items, undergarments, and custom-made pieces are non-refundable unless they arrive damaged or defective.

 

2. Process for Returns

1. Initiate a Return: Contact us at reekabk@gmail.com or through the return form on our website.
2. Prepare the Item: Pack the item securely to prevent damage during transit. Include the original invoice or proof of purchase.
3. Shipping: Ship the item to our return address, which will be provided after your return request is approved. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

 

3. Refund Policy

- Method of Refund: Approved refunds will be processed to the original payment method used during the purchase.
- Processing Time: Refunds are typically processed within 7-10 business days after we receive and inspect the returned item.
- Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error.

 

4. Exchanges

If you need a different size or color, we recommend placing a new order and returning the original item for a refund to ensure faster processing. Exchanges are subject to item availability.

 

5. Items Damaged or Defective Upon Arrival

If you receive a damaged or defective item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or a full refund, including shipping costs.

 

6. Non-Returnable Items

- Gift cards
- Items marked as final sale
- Customized or personalized items (unless defective)

 

7. Contact Us

For any questions or concerns regarding returns and refunds, please don’t hesitate to reach out:

- Email: reekabk@gmail.com
- Phone: 601110371357
- Address: No 2645, Kampung Petani Sering, 16150 Kota Bharu, Kelantan.

 

We are here to assist you and ensure that you have the best experience with Reeka.

Thank you for choosing Reeka. Your trust and support mean the world to us!